The Productivity J-Curve best explains AI’s productivity paradox. The investments across different categories beyond technology initially depress measurable output. Rather…
General-Purpose Technologies, such as AI, must cause the enterprise to rethink and redesign its workflows, organizational structures, and business models. Most information technologies targeting the enterprise, e.g., business intelligence, refine and optimize existing processes rather than forcing their complete redesign. Failing to distinguish between a true General-Purpose Technology and a standard information technology leads CEOs to the dangerous trap of considering AI committees and Centers of Excellence as the appropriate bodies to introduce AI to their corporations.